TY  - BOOK
AU  - Nderitu,George Kenneth Gichuki
TI  - Factors affecting service quality in the Insurance Industry: : a case of Insurance Firms in Nairobi,Kenya
AV  - THS HG8075.K4N33 
PY  - 2005///
CY  - Dar es Salaam
PB  - University of Dar es Salaam
KW  - Service quality
KW  - Insurance quality
KW  - Nairobi
N1  - Includes bibliographical references
Thesis: MBA(Marketing)-University of Dar es Salaam
ER  -