Reichheld, Frederick F. <br/><br/>
The quest for loyalty:   creating value through partnership 

 - Boston:  Harvard Business Review,  1996 
 - xxvi,278p.:  ill.;  24cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>0-87584-745-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Loyalty<br/>Employee<br/>Corporation
<br/><br/><label>LC Class. No.: </label>MATH HF5415.5.Q47