Allen, Upendo <br/><br/>
Factors influencing customer's retention in the Tanzania Commercial banks   : the case of selected commercial banks in Dar es salaam region 

 - Dar es Salaam    : University of Dar es Salaam    , 2013 
 - xiv,91p.   : ill.    ; 30cm. 
<br/><br/>Includes bibliographical references <br/>Thesis: M.B.A ( Marketing) - University of Dar es Salaam<br/> 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Banks and banking<br/>commercial<br/>Customer retention<br/>Customer services<br/> Dar es Salaam region<br/>Tanzania