Looy, Bart Van <br/><br/>
Services management:   an integrated approach 

 - 2nd ed.- 
 - Harlow:  FT Prentice Hall,  2003 
 - xxvi,529p.:  ill.;  25cm. 
<br/><br/><label>ISBN: </label>0-273-67353-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-Management<br/>Management-Service industries
<br/><br/><label>LC Class. No.: </label>HD9980.5.S444