TY  - BOOK
AU  - Looy,Bart Van
AU  - Gemmel,Paul
AU  - Dierdonck,Roland Van
TI  - Services management: : an integrated approach
SN  - 0-273-67353-X
AV  - HD9980.5.S444 
PY  - 2003///
CY  - Harlow
PB  - FT Prentice Hall
KW  - Service industries-Management
KW  - Management-Service industries
ER  -