Charles Martin Kiduko

Assessment of customer satisfaction on electricity billing system : the case of prepayment service in Dar es Salaam - Dar es Salaam , University of Dar es Salaam : 2011. - xvi,76p .: ill .; 30cm.

Includes bibliographical references
Thesis: MBA (Marketing)-University of Dar es Salaam



Customer satisfaction,
Customer service,
Prepayment service,
Electric power consumption,
Dar es Salaam

THS EAF HF5415.5.T34K52