Assessment of customer satisfaction on electricity billing system : the case of prepayment service in Dar es Salaam
- Dar es Salaam , University of Dar es Salaam : 2011.
- xvi,76p .: ill .; 30cm.
Includes bibliographical references Thesis: MBA (Marketing)-University of Dar es Salaam
Customer satisfaction, Customer service, Prepayment service, Electric power consumption, Dar es Salaam