TY - BOOK AU - Ame,Ahmed Mohamed TI - The effect of quality on satisfaction and its consequences on customers' behavioral intentions: : a study of selected service firms in Tanzania AV - THS EAF HF5415.33.T34 A44 PY - 2005/// CY - Dar es Salaam PB - : University of Dar es Salaam KW - Consumer behavior KW - Consumer preferences KW - Consumer marketing KW - Marketing N1 - Includes bibliographical references Thesis: PHD (Business administration)-University of Dar es salaam ER -