TY - BOOK AU - Nsanzugwanko,Irene TI - The impact of agency banking on customer retention during COVID-19 era in Tanzania: : insights from Diamond trust Bank AV - THS EAF HG1725.T34N736 PY - 2023/// CY - Dar es Salaam PB - University of Dar es Salaam KW - Banks and banking KW - Financial services industry KW - Covid 19 Era (Pandemic and banking) KW - Diamond trust bank N1 - Includes bibliographical references Thesis: MA(International business) -University of Dar es Salaam ER -