The impact of automated teller machines (ATMs) service quality on customers' satisfaction : the case of customers of Banking Institutions in Dar es Salaam, Tanzania
Frank Stanslaus Shayo
- Dar es Salaam University of Dar es Salaam, 2008.
- xii,98p. :ill. ;30cm
Includes bibliographical references
Banks and banking, Consumer satisfaction, Customer service, Automated tellers.