Shayo, F. S.

The impact of automated teller machines (ATMs) service quality on customers' satisfaction : the case of customers of Banking Institutions in Dar es Salaam, Tanzania Frank Stanslaus Shayo - Dar es Salaam University of Dar es Salaam, 2008. - xii,98p. :ill. ;30cm

Includes bibliographical references


Banks and banking,
Consumer satisfaction,
Customer service,
Automated tellers.

THS EAF HG1616.C87S52