TY  - BOOK
AU  - Katema,Catherine Andrew
TI  - Assessment of service recovery and customer satisfaction in Tanzania telecommunications companies : :  a case study of TTCL
AV  - THS EAF HF5415.335.T34K384 
PY  - 2023///
CY  - Dar es Salaam
PB  -  : University of Dar es Salaam
KW  - Consumer satisfaction
KW  - Customer services
KW  - Telecommunication
KW  - TTCL
KW  - Tanzania
N1  - Include bibliographic reference
Thesis : MBA (Marketing) University of Dar es Salaam
ER  -