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	21.	Image from Google Jackets Image from OpenLibrary	Service and customer satisfaction in local and foreign commercial banks : a comparative study by Shirima, Neema [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2007 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34S5, ... Save to lists Add to cart (remove)
	22.	Image from Google Jackets Image from OpenLibrary	effects of selected factors on customer satisfaction in the banking industry in Tanzania : the case of selected commercial banks in Dar es salaam. by Ngakongwa, Maxmillian Bryton [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2012 Availability: Items available for reference: Dr. Wilbert Chagula Library: Not for loan (1)Collection, call number: East Africana Collection THS EAF HG1616.C87T34N452. Save to lists Add to cart (remove)
	23.	Image from Google Jackets Image from OpenLibrary	Assessment of service quality in transport Industry: the case of Tanzania Zambia railways Authority by Kayombo, Christostom O.M [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HE3423.T34K39. Save to lists Add to cart (remove)
	24.	Image from Google Jackets Image from OpenLibrary	Assessment of customer satisfaction on electricity billing system : the case of prepayment service in Dar es Salaam by Charles Martin Kiduko [Author ] Material type: Text Publication details: Dar es Salaam , University of Dar es Salaam : 2011 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: East Africana Collection THS EAF HF5415.5.T34K52. Place hold Save to lists Add to cart (remove)
	25.	Image from Google Jackets Image from OpenLibrary	Impact of information communication technology usage on performance of microfinance institutions in loan services : a case of National Microfinance Bank by Jonas Bernad [Author Jonas Bernad] Material type: Text Publication details: Dar es Salaam , University of Dar es Salaam : 2011 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HG1616.C87B47. Save to lists Add to cart (remove)
	26.	Image from Google Jackets Image from OpenLibrary	Service quality and customers retention in Tanzania commercial bank : the case study of Dar es salaam city by Mbinile Elly [Author ] Material type: Text Publication details: Dar es Salaam , University of Dar es Salaam : 2011 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34E44, ... Save to lists Add to cart (remove)
	27.	Image from Google Jackets Image from OpenLibrary	The impact of automated teller machines (ATMs) service quality on customers' satisfaction : the case of customers of Banking Institutions in Dar es Salaam, Tanzania Frank Stanslaus Shayo by Shayo, F. S. Frank Stanslaus Shayo [Author] Material type: Text Publication details: Dar es Salaam University of Dar es Salaam, 2008 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87S52, ... Save to lists Add to cart (remove)
	28.	Image from Google Jackets Image from OpenLibrary	Challenges and prospects of the information technology based augmented banking services in Tanzania: a case study of CRDB bank PLC. by Mziray, Twaha [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2016 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34M94, ... Save to lists Add to cart (remove)