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21.
The importance of efficiency in servise organisations: a case of National Social Security Fund Dar es Salaam. by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (4)Collection, call number: East Africana Collection THS EAF HF5415.5.T34N45, ...

22.
The contribution of customer relationship management (CRM) on bank performance : the case of CRDB bank limited by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HG3431.A85T34M95 .

23.
Assessing service quality determinants in a technology facilitated services: the case of banking sector in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34M55 , ...

24.
An evaluation of the management of financial resources and effects on service delivery:the case of Meatu District Council by
Material type: Text Text
Publication details: Dar es Salaam. : University of Dar es Salaam. 2012
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HG4263.8.N35.

25.
An assessment of consumers' benefits in a liberalized telecommunications industry in Tanzania (1993-2003) : the case of consumers in Dar es Salaam by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.33534.N93 , ...

26.
The Impact of product innovation on customer growth in Tanzania: the case of KCB bank Tanzania card products by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2010
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34K66 , ...

27.
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed Nancy Friedman by
Material type: Text Text
Publication details: New York ; Crisp , 1998
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.F75.

28.
Factors influecing service quality : a case study of Tanzanian phone companies by
Material type: Text Text
Publication details: Dar es Salaam :University of Dar es Salaam 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34M85, ...

29.
Relationship quality and customer loyalty in the mobile telecommunication companies in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.M34, ...

30.
A practical guide to call center technology by
Material type: Text Text
Publication details: San Francisco : CMP Books , 2001
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Science and Engineering Collection HE8788.W35.

31.
Measuring customer satisfaction on health services : the case of Muhimbili national hospital and Muhimbili orthopaedic institute by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam 2010
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34T88, ...

32.
Effectiveness in improving access to banking services : the case study of CRDB Ltd by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam 2010
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5T34M26, ...

33.
The influence of relationship marketing in the customer retention : a case of Said Salim Bakhresa & Co. Ltd by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2010
Availability: Items available for loan: Directorate of Library Services (UDSM) (2)Collection, call number: East Africana Collection THS EAF HF5415.5.M544, ...

34.
An Investigation of customer perception on service quality with banking industry in Tanzania : a case of Azania Bank Limited by
Material type: Text Text
Publication details: : Dar es Salaam. Unversity of Dar es Salaam, 2015
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAD HG1616.C87T34S25, ...

35.
Customer retention strategies in the airline industry in Tanzania by
Material type: Text Text
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34M52, ...

36.
The influence of relationship marketing strategies on market performance of commercial banks in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam; University of Dar es Salaam, 2016
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34P47, ...

37.
The innovator's dilemmma : the revolutionary national best seller that changed the way we do business by
Material type: Text Text
Publication details: New York : Harper Business, 2000
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: HD53.C49.

38.
Understanding services management : integrading marketing organisational behaviour operations and human rresource management William J. Glynn, James G. Barnes by
Material type: Text Text
Publication details: Dublin : Oak Tree Press , 1995
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Mathematics Department MATH HD9980.5.U53.

39.
Design and implementation of online billing system for TANESCO company by
Material type: Text Text
Publication details: Dar es Salaam, :University of Dar es Salaam, 2006
Availability: Items available for loan: Directorate of Library Services (UDSM) (2)Collection, call number: Electronics and computer systems engineering ECSE PRO T58.6.B34, ...

40.
impact of information communication technology (ICT) on banking service delivery: the case of Twiga Bancorp Ltd Filbert Nuguye by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2008
Availability: Items available for reference: Dr. Wilbert Chagula Library: Not for loan (4)Collection, call number: East Africana Collection THS EAF HG1616.C87N83, ...

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