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21.	Image from Google Jackets Image from OpenLibrary	Responsiveness in service delivery and customer satsfaction: case of TANESCO in Dar es Salaa region by Jossen, Felchesmi [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (3)Collection, call number: East Africana Collection THS EAF HF5415.5.J67, ... Save to lists Add to cart (remove)
22.	Image from Google Jackets Image from OpenLibrary	The importance of efficiency in servise organisations: a case of National Social Security Fund Dar es Salaam. by Ngenzi, Bevin Edward [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (4)Collection, call number: East Africana Collection THS EAF HF5415.5.T34N45, ... Save to lists Add to cart (remove)
23.	Image from Google Jackets Image from OpenLibrary	The contribution of customer relationship management (CRM) on bank performance : the case of CRDB bank limited by Mwile, Bruce [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HG3431.A85T34M95 . Save to lists Add to cart (remove)
24.	Image from Google Jackets Image from OpenLibrary	Assessing service quality determinants in a technology facilitated services: the case of banking sector in Tanzania by Mlozi, Shogo [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34M55 , ... Save to lists Add to cart (remove)
25.	Image from Google Jackets Image from OpenLibrary	An evaluation of the management of financial resources and effects on service delivery:the case of Meatu District Council by Namlilo, Deonatus Herman [Author] Material type: Text Publication details: Dar es Salaam. : University of Dar es Salaam. 2012 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HG4263.8.N35. Save to lists Add to cart (remove)
26.	Image from Google Jackets Image from OpenLibrary	An assessment of consumers' benefits in a liberalized telecommunications industry in Tanzania (1993-2003) : the case of consumers in Dar es Salaam by Nyahende, Veronica Robert [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.33534.N93 , ... Save to lists Add to cart (remove)
27.	Image from Google Jackets Image from OpenLibrary	The Impact of product innovation on customer growth in Tanzania: the case of KCB bank Tanzania card products by Kondo, Dora [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2010 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34K66 , ... Save to lists Add to cart (remove)
28.	Image from Amazon.com Image from Google Jackets Image from OpenLibrary	Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed Nancy Friedman by Friedman, Nancy [Author] Material type: Text Publication details: New York ; Crisp , 1998 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.F75. Place hold Save to lists Add to cart (remove)
29.	Image from Google Jackets Image from OpenLibrary	Factors influecing service quality : a case study of Tanzanian phone companies by Stanley Samuel Mwenenganga Mwabulambo [Author ] Material type: Text Publication details: Dar es Salaam :University of Dar es Salaam 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34M85, ... Save to lists Add to cart (remove)
30.	Image from Google Jackets Image from OpenLibrary	Relationship quality and customer loyalty in the mobile telecommunication companies in Tanzania by Makupa, Gabriel Redson [Author ] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.M34, ... Save to lists Add to cart (remove)
31.	Image from Amazon.com Image from Google Jackets Image from OpenLibrary	A practical guide to call center technology by Waite, Andrew J [Author] Material type: Text Publication details: San Francisco : CMP Books , 2001 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Science and Engineering Collection HE8788.W35. Place hold Save to lists Add to cart (remove)
32.	Image from Google Jackets Image from OpenLibrary	Measuring customer satisfaction on health services : the case of Muhimbili national hospital and Muhimbili orthopaedic institute by rest solomon Mswia Tuvana [Author ] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam 2010 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34T88, ... Save to lists Add to cart (remove)
33.	Image from Google Jackets Image from OpenLibrary	Effectiveness in improving access to banking services : the case study of CRDB Ltd by Mbonya Christine [Author ] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam 2010 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5T34M26, ... Save to lists Add to cart (remove)
34.	Image from Google Jackets Image from OpenLibrary	The influence of relationship marketing in the customer retention : a case of Said Salim Bakhresa & Co. Ltd by Mkieti, Ismail Rashid [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2010 Availability: Items available for loan: Directorate of Library Services (UDSM) (2)Collection, call number: East Africana Collection THS EAF HF5415.5.M544, ... Place hold Save to lists Add to cart (remove)
35.	Image from Google Jackets Image from OpenLibrary	An Investigation of customer perception on service quality with banking industry in Tanzania : a case of Azania Bank Limited by Anna Samson [Author] Material type: Text Publication details: : Dar es Salaam. Unversity of Dar es Salaam, 2015 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAD HG1616.C87T34S25, ... Save to lists Add to cart (remove)
36.	Image from Google Jackets Image from OpenLibrary	Customer retention strategies in the airline industry in Tanzania by Mmbaga, Hellen Revocatus [Author] Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34M52, ... Save to lists Add to cart (remove)
37.	Image from Google Jackets Image from OpenLibrary	The influence of relationship marketing strategies on market performance of commercial banks in Tanzania by Peter, Liberia [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dar es Salaam; University of Dar es Salaam, 2016 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34P47, ... Save to lists Add to cart (remove)
38.	Image from Google Jackets Image from OpenLibrary	The innovator's dilemmma : the revolutionary national best seller that changed the way we do business by Clayton M. Christensen [Author] Material type: Text Publication details: New York : Harper Business, 2000 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: HD53.C49. Place hold Save to lists Add to cart (remove)
39.	Image from Amazon.com Image from Google Jackets Image from OpenLibrary	Understanding services management : integrading marketing organisational behaviour operations and human rresource management William J. Glynn, James G. Barnes by Glynn, William J [Author] Barnes, James G [Author] Material type: Text Publication details: Dublin : Oak Tree Press , 1995 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Mathematics Department MATH HD9980.5.U53. Place hold Save to lists Add to cart (remove)
40.	Image from Google Jackets Image from OpenLibrary	Design and implementation of online billing system for TANESCO company by Kadaya Baluhye [Author ] Material type: Text Publication details: Dar es Salaam, :University of Dar es Salaam, 2006 Availability: Items available for loan: Directorate of Library Services (UDSM) (2)Collection, call number: Electronics and computer systems engineering ECSE PRO T58.6.B34, ... Place hold Save to lists Add to cart (remove)