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	21.	No cover image available No cover image available No cover image available Service and customer satisfaction in local and foreign commercial banks : a comparative study by Shirima, Neema [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2007 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34S5, ... Add to cart (remove)
	22.	No cover image available No cover image available No cover image available effects of selected factors on customer satisfaction in the banking industry in Tanzania : the case of selected commercial banks in Dar es salaam. by Ngakongwa, Maxmillian Bryton [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2012 Availability: Items available for reference: Dr. Wilbert Chagula Library: Not for loan (1)Collection, call number: East Africana Collection THS EAF HG1616.C87T34N452. Add to cart (remove)
	23.	No cover image available No cover image available No cover image available Assessment of service quality in transport Industry: the case of Tanzania Zambia railways Authority by Kayombo, Christostom O.M [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HE3423.T34K39. Add to cart (remove)