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	41.	No cover image available No cover image available No cover image available Determinants of customer switching behaviour among commercial banks in Tanzania: a case of selected banks by Maliti, Ovin Alexander [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2015 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34M34, ... Add to cart (remove)
	42.	No cover image available No cover image available No cover image available An assessment of factors influencing chice of commercial banks among customers: a case of small and medium enterprises in Tanzania by Mwamlima, Oscar Ally [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2015 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG3397.M8521, ... Add to cart (remove)
	43.	No cover image available No cover image available No cover image available The impact of market segmentation on customer satisfaction and customer retention : the case of Tanzania power industries by Lipende, Jane Francis [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2007 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF TK1191.T34L56, ... Add to cart (remove)
	44.	C-Scape : conquer the forces changing business today by Kramer, Larry [Author] Material type: Text Publication details: New York : Harper Business, 2010 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.K68. Place hold Add to cart (remove)
	45.	No cover image available No cover image available No cover image available The roles of service quality on customers' satisfaction in the banking industry in Tanzania: a case of Dar es Salaam by Mayau, Harman Milonge [Author] Material type: Text Publication details: Dar es Salaam. : University of Dar es Salaam. 2016 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2). Add to cart (remove)
	46.	No cover image available No cover image available No cover image available Customer care towards building customer satisfaction : a case study of the University of Dar es Sa laam by Fabian, Casmir [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2007 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.F32, ... Add to cart (remove)
	47.	No cover image available No cover image available No cover image available The analysis of factors affecting cutomer satisfaction in financial institutions : the case of Akiba Commercial Bank by Mwakigomba, Salome Epimack [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam , 2012 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87M852 , ... Add to cart (remove)
	48.	No cover image available No cover image available No cover image available Services marketing : integrating customer focus across the firm by Alan Wilson [Author ] Valarie Zeithaml , Mary Bitner Dwayne D Gremler Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : The McGraw-Hill Companies , 2008 Availability: Items available for loan: Directorate of Library Services (UDSM) (2)Collection, call number: Social Sciences Collection HD9980.5.Z45, ... Place hold Add to cart (remove)
	49.	No cover image available No cover image available No cover image available The assessment of customer's perceptions on the technology based service in the banking sector : the case of CRDB Bank Limited by Kassele, Gabriel Hoka [Author] Material type: Text Publication details: Dar es Salaam : Uiversity of Dar es Salaam, 2007 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.S36K37, ... Add to cart (remove)
	50.	No cover image available No cover image available No cover image available The effects of services quality on satisfaction of passengers in Tanzania railways corporation evidence from Tanzania railways corporation by Sagamba, Humphery Joseph [Author] Material type: Text Publication details: Dar es Salaam. : University of Dar es Salaam. 2021 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34S343, ... Add to cart (remove)
	51.	No cover image available No cover image available No cover image available Springer-Science+Business Media, B. V by Sekwao, Mpendwa [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam ; 2014 Availability: Items available for reference: Dr. Wilbert Chagula Library: Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1708.7.T34S44, ... Add to cart (remove)
	52.	No cover image available No cover image available No cover image available Landline services enduring role for retention of key customers (TTCL case study) by Kafuku, Gregory [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2005 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Electronics and computer systems engineering ECSE PRO HE8487.K33. Place hold Add to cart (remove)
	53.	No cover image available No cover image available No cover image available Factors influencing customer's retention in the Tanzania Commercial banks : the case of selected commercial banks in Dar es salaam region by Allen, Upendo [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam , 2013 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34A44 , ... Add to cart (remove)
	54.	No cover image available No cover image available No cover image available Assessment of mobile phone money transfer risks to customers in Tanzania by Morris, Ally [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam , 2013 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1710.T34M67, ... Add to cart (remove)
	55.	No cover image available No cover image available No cover image available The effect of mobile banking usage on customer attraction and retention in the commercial banks of Tanzania: a case study of CRDB Bank in Dar es salaam by Chitumbo, Mtandizeni Mathias [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2015 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.M54T34C4754, ... Add to cart (remove)
	56.	No cover image available No cover image available No cover image available Computerized online billing system. by Baluhye, Kadaya Material type: Text Publication details: Dar es Salaam University of Dar es Salaam 2006 Availability: Items available for loan: Directorate of Library Services (UDSM) (1). Place hold Add to cart (remove)