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1.
Relationship Marketing for Competitive Advantage : Winning and Keeping Customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Butterworth-Heinemann, 1998
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.R455.

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2.
Relationship Marketing for Competitive Advantage : Winning and Keeping Customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Butterworth-Heinemann, 1995
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.R455.

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3.
Business success through service excellence Moira Clark by
Material type: Text Text
Publication details: LONDON : Elsevier Focal Press, 2004
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Special Reserve Collection HF5718.2.C33.

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