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1.
impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations: a case of tourist hotels in Tanzania by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Augsburg: Wibner, 1997
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.33.T3K6.

2.
The Role of housing service quality on customer satisfaction at the national housing corporation by
Material type: Text Text
Publication details: Dar es salaam: University of Dar es salaam 2021
Availability: No items available.

3.
The Role of housing service quality on customer satisfaction at the national housing corporation by
Material type: Text Text
Publication details: Dar es salaam: University of Dar es salaam 2021
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.335 T34M758, ...

4.
The role of mobile value-added services' attributes on customer satisfaction in Tanzania: a case of mobile subscribers in Dar es salaam region by
Material type: Text Text
Publication details: Dar es salaam: University of Dar es salaam, 2021
Availability: Items available for reference: Dr. Wilbert Chagula Library: Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.33.T34F736, ...

5.
Influence of digital space use on customer satisfaction in the telecommunication industry in Tanzania: Evidence from Tanzania telecommunication corporation and vodacom (T) by
Material type: Text Text
Publication details: University of Dar es Salaam: Dar es Salaam, 2021
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.335.T34U737, ...

6.
Antecedents to clients satisfaction on social security delivery in Tanzania: the case of National Social Security Fund (NSSF) by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2021
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: THS EAF HF5415.335.T34K273, ...

7.
Determinants of customer satisfaction in the digital banking in Tanzania: a case of CRDB Bank Dar es Salaam by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2021
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HG1616.C87T34K863.

8.
Effect of digital marketing on customer satisfaction in the banking industry of Tanzania: a case of equity bank Tanzania by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2022
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.1265T34N366, ...

9.
The loyalty effect: the hidden force behind growth profits and lasting value by
Material type: Text Text
Publication details: Boston: Brain and company inc, 1996
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.R438.

10.
Customer centered growth: five proven strategies for building competitive advantage by
Material type: Text Text
Publication details: New York: Addison-Wesley Publishing Company, 1996
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.3.W49.

11.
Assessing customer satisfaction in pre-and post-privatisation eras : a case of Dar es Salaam Handling Company Limited (DAHACO) by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (4)Collection, call number: East Africana Collection THS EAF HF5415.335.E45 , ...

12.
The importance of efficiency in servise organisations: a case of National Social Security Fund Dar es Salaam. by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (4)Collection, call number: East Africana Collection THS EAF HF5415.5.T34N45, ...

13.
The impact of human resources management practices on employee's commitment and customers satisfaction: the case of Tanzania Communication Regulatory Authority (TCRA). by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5549.2.T34M33, ...

14.
Challenges facing the management of telecommunication companies in a competitive environment : the case of mobile phone companies in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HE7693.T34K57.

15.
The relationship between IT-related risks and business continuity : the context of Tanzania, the case of Tanzania Electric supply Limited (TANESCO) by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection EAF THS HF5548.3, ...

16.
Factors influencing customers satisfaction on internet connection: the study of Tanzania Telecommunication's Company Limited ( TTCL) by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2010
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34M63, ...

17.
Assessment of service quality offered by veterinarians : a case study of veterinary practice in Dar es Salaam region. by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF SF719.M37, ...

18.
System quality and end-user satisfaction on computerized accounting system in public organizations in Tanzania: A case of Municipal Councils in Dar Es Salaam Region by
Material type: Text Text
Publication details: Dar ES Salaam: University of Dar ES Salaam: 2023
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5679.T34 C435, ...

19.
The inluence of multichannel services quality on customers' satisfaction in Tanzania Banking indstry by
Material type: Text Text
Publication details: Dar Es Salaam: University of Dar Es Salaam: 2022
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.335.T34 M837, ...

20.
Factors influencing customer satisfaction with service delivery in government agencies : the case of Tanzania Food and Drugs Authority (TFDA), Dar es salaam by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2008
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.S55, ...

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