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1.	Image from Google Jackets Image from OpenLibrary	The role of service quality on customer satisfaction in the international courier services: a case of Tanzania posts corporation by Sanga, Maria Germano ill Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dar es Salaam ; University of Dar es Salaam ; 2020 Availability: Items available for loan: (4)Collection, call number: THS EAF HF5415.5.T34S36, ... Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com Image from Google Jackets Image from OpenLibrary	Customer relationship management in retail banking by ill Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi ; Random Publications ; 2018 Availability: Items available for loan: (5)Collection, call number: HG1616.C87W33, ... Place hold Save to lists Add to cart (remove)
3.	Image from Google Jackets Image from OpenLibrary	The role of social media on customer retention in the banking industry in Tanzania; a case of CRDB Bank PLC by ill Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dar es Salaam ; University of Dar es Salaam ; 2021 Availability: No items available. Save to lists Add to cart (remove)
4.	Image from Google Jackets Image from OpenLibrary	The effects of services quality on satisfaction of passengers in Tanzania railways corporation; evidence from Tanzania railways corporation by ill Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dar es Salaam ; University of Dar es Salaam ; 2021 Availability: No items available. Save to lists Add to cart (remove)
5.	Image from Amazon.com Image from Google Jackets Image from OpenLibrary	Understanding customers C. Rice by Rice, C [Author] Series: The Marketing Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth-Heinemann Ltd, 1997 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.U57. Place hold Save to lists Add to cart (remove)
6.	Image from Google Jackets Image from OpenLibrary	Relationship marketing for competitive advantage : winning and keeping customers by Payne, Adrian [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford, 1995 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.R455 . Place hold Save to lists Add to cart (remove)
7.	Image from Google Jackets Image from OpenLibrary	An assessment of NBC'S customer service time by Ntabahanyi, S. T. N [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dar es Salaam: Unive,rsity of Dar es Salaam 1991 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: University of Dar es Salaam Business School (UDBS) FCM RES HG1616.C87N78. Save to lists Add to cart (remove)
8.	Image from Google Jackets Image from OpenLibrary	The importance of customer service in the marketing of an airline: the case of Air Tanzania corporation (ATC) by Muindi, Francisca Kajumulo [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dar es Salaam: University of Dar es Salaam, 1988 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: University of Dar es Salaam Business School (UDBS) FCM HF5415.5.M84 . Place hold Save to lists Add to cart (remove)
9.	Image from Google Jackets Image from OpenLibrary	Improving NBC customer services by Karashani, J.A.N [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dar es Salaam: University of Dar es Salaam, 1982 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: University of Dar es Salaam Business School (UDBS) FCM RES HG1616.C87K37. Place hold Save to lists Add to cart (remove)
10.	Image from Amazon.com Image from Google Jackets Image from OpenLibrary	Creating value shaping tomorrow's business by Mathur, Shiv S [Author] Kenyon, Alfred [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford: Butterworth, 1998 Availability: Items available for loan: Directorate of Library Services (UDSM) (5)Collection, call number: Social Sciences Collection HF5415.K4245M3 , ... Place hold Save to lists Add to cart (remove)
11.	Image from Amazon.com Image from Google Jackets Image from OpenLibrary	Relationship Marketing for Competitive Advantage : Winning and Keeping Customers by Payne, Adrian [Author] Christopher, Martin [Author] Clark, Moira [Author] Peck, Helen [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth-Heinemann, 1995 Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.R455. Place hold Save to lists Add to cart (remove)
12.	Image from Google Jackets Image from OpenLibrary	Determinants of customer satisfaction in the digital banking in Tanzania: a case of CRDB Bank Dar es Salaam by Kuneggunda, Lemasani [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2021 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HG1616.C87T34K863. Save to lists Add to cart (remove)
13.	Image from Google Jackets Image from OpenLibrary	An evaluation of service gaps in postal service quality : the case of Tanzania posts corporations by Kaswella, Saidi kipagame [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam. 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HE6071.T34K37. Save to lists Add to cart (remove)
14.	Image from Google Jackets Image from OpenLibrary	Responsiveness in service delivery and customer satisfaction : the case of TANESCO in Dar es Salaam by Fechesmi, Jossen [Author] Material type: Text Publication details: Dar es Salaam. : University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.5.J67. Save to lists Add to cart (remove)
15.	Image from Google Jackets Image from OpenLibrary	Exporters and importers challenges in accessing banking facilities: the case of Kilimanjaro region by Mbilinyi, Aida Romanus [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2012 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF1379.T34M3254, ... Save to lists Add to cart (remove)
16.	Image from Google Jackets Image from OpenLibrary	Analysis of the profile of business development services providers in Tanzania : the case of Mwanza region by Kahungwa, Joseph Matangwa [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2005 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34K33, ... Save to lists Add to cart (remove)
17.	Image from Google Jackets Image from OpenLibrary	Rights of telecommunication consumers the case of mobile phone services in Dar es salaam by Mwenegoha, Theodora [Author] Material type: Text Publication details: Dar es Salaam : University of Dar es Salaam, 2005 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HE9715.U6M94, ... Save to lists Add to cart (remove)
18.	Image from Google Jackets Image from OpenLibrary	Evaluation of customer service satisfaction level: a cqase study of Tanzania Electric Supply Company Limited (TANESCO), Kinondoni North Region by Mmari, Goodluck Edward [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection HF5415.5.T34M43, ... Save to lists Add to cart (remove)
19.	Image from Google Jackets Image from OpenLibrary	Influence of customer satisfaction in telecommunication service provision: a case of Dar es Salaam City users. by Rwiza, Edith [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.R96, ... Save to lists Add to cart (remove)
20.	Image from Google Jackets Image from OpenLibrary	The role of market segmentation in enhancing firms service delivery: the case of mobile phone companies in Tanzania by Massawe, Ahimidiwe [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.127.T34M3 , ... Save to lists Add to cart (remove)