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1.
Responsiveness in service delivery and customer satisfaction : the case of TANESCO in Dar es Salaam by
Material type: Text Text
Publication details: Dar es Salaam. : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.5.J67.

2.
Factors influencing customer satisfaction from online transportation logistics in Tanzania: a case of Uber technologies inc. in Dar es Salaam by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2020
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.335.T34S439.

3.
Zingerman's : guide to giving great service by
Material type: Text Text
Publication details: New York : Hyperion, 2003
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.W445.

4.
Asssessment of customer satisfaction: the case of CRDB Bank by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.M62, ...

5.
Responsiveness in service delivery and customer satsfaction: case of TANESCO in Dar es Salaa region by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (3)Collection, call number: East Africana Collection THS EAF HF5415.5.J67, ...

6.
The impact of port service quality on customer satisfaction in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2019
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.335.T34F372, ...

7.
Customer centric tendency and its influence on customer satisfaction in the pension funds industry : the case of national social security fund (NSSF) in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2019
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.335.T34M34, ...

8.
Investigation of the factors influencing customer satisfaction in tourist hotels: the case of Dar es Salaam by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.33.T34K37 , ...

9.
Customer perception and effects of mobile phone users in the Tanzania cellular market by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HE7693.T34K57.

10.
Importers satisfaction on Tanzania Port Services : a case of Tanzania Ports Authority (TPA), Dar es Salaam by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2010
Online resources:
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HE560.T34J37, ...

11.
Factors influencing customers satisfaction on internet connection: the study of Tanzania Telecommunication's Company Limited ( TTCL) by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2010
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34M63, ...

12.
Attitude, usage of SIM-banking services and customer satisfaction in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2011
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.M54T34P4753, ...

13.
Importers satisfaction on Tanzania Port Services : a case of Tanzania Ports Authority (TPA), Dar es Salaam by
Material type: Text Text
Publication details: : Dar es Salaam. University of Dar es Salaam, 2010
Availability: No items available.

14.
Measuring customer satisfaction on health services : the case of Muhimbili national hospital and Muhimbili orthopaedic institute by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam 2010
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34T88, ...

15.
Factor affecting customer satisfaction in electronic billing system ; tha case of Tanzania Electricity Supply Company (TANESCO) by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2011
Availability: No items available.

16.
Factor affecting customer satisfaction in electronic billing system ; the case of Tanzania Electricity Supply Company (TANESCO) by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2011
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5T34S34, ...

17.
The assessment of members' satisfaction with social health insurance services : the case study of the National Health Insurance Fund (NHIF) by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2011
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.R39, ...

18.
Assessment of business performance of call centres in Tanzania : the case study of VODACOM Company by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2011
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34R36, ...

19.
Perceived quality of physical evidence and customer satisfaction: the case of Muhimbili National Hospital (MNH) by
Material type: Text Text
Publication details: Dar es Salaam :University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.33.T34T48.

20.
Assessment of factors influencing customer satisfaction in the public hospitals in Tanzania : a case of Mwananyamala referal hospital by
Material type: Text Text
Publication details: Dar es Salaam: Unversity of Dar es Salaam, 2015
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.335.T34Z82, ...

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