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1.
The effect of service quality on customer satisfaction in the airline industry in Tanzania a case of Precision Air Limited Davy Parsaoran Hinsa Pardede by
Material type: Text Text
Publication details: Dar es salaam University of Dar es salaam 2021
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.335.T34P273.

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The effectiveness of customer retention in commercial banks in Tanzania: the case of CRDB Bank PLC, Barclays and NMB bank by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2012
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34N534 , ...

4.
The influence and applicability of IT on marketing of banking services in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam: Universi,ty of Dar es Salaam 2012
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.M3T34M33 , ...

5.
Zingerman's : guide to giving great service by
Material type: Text Text
Publication details: New York : Hyperion, 2003
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.W445.

6.
Customers for life: how to turn that one time buyer into a lifetime customer by
Material type: Text Text
Publication details: New York: Doubleday, 1990
Availability: Items available for loan: Directorate of Library Services (UDSM) (1)Collection, call number: Social Sciences Collection HF5415.5.S49.

7.
Efficiency of services provided by commercial banks : a case of CRDB bank in Dar es Salaam region by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (4)Collection, call number: East Africana Collection THS EAF HG1616.C87K32, ...

8.
Effects of automation of bank's process on customer service delivery in commercial banks: a case study of Citibank Tanzania Limited by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (4)Collection, call number: East Africana Collection THS EAF HG1709.34.M34, ...

9.
An evaluation of impacts of rebranding on customers case study of mobile phone service providers in Tanzania by
Material type: Text Text
Publication details: Dar es Salaam. : University of Dar es Salaam. 2012
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (1)Collection, call number: East Africana Collection THS EAF HF5415.3.T34M32 .

10.
Factors influencing customers satisfaction on internet connection: the study of Tanzania Telecommunication's Company Limited ( TTCL) by
Material type: Text Text
Publication details: Dar es Salaam: University of Dar es Salaam, 2010
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34M63, ...

11.
Assessment of customer satisfaction on the health service in Tanzania: a case of health centres owned by local governments by
Material type: Text Text
Publication details: Dar es Salaam :University of Dar es Salaam 2009
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF R727.T34S45, ...

12.
Factor affecting customer satisfaction in electronic billing system ; tha case of Tanzania Electricity Supply Company (TANESCO) by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2011
Availability: No items available.

13.
Factor affecting customer satisfaction in electronic billing system ; the case of Tanzania Electricity Supply Company (TANESCO) by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2011
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5T34S34, ...

14.
Assessment of business performance of call centres in Tanzania : the case study of VODACOM Company by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2011
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34R36, ...

15.
Assessment of service quality provided by the government executive agencies in Tanzania : the case of Tanzania Public Service College (TPSC) Constransia Stanslaus Cosmas Akaro by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2008
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection HF5415.5.A42, ...

16.
Factors influencing customer satisfaction with service delivery in government agencies : the case of Tanzania Food and Drugs Authority (TFDA), Dar es salaam by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2008
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.S55, ...

17.
An exploition of cosumer evalution of E-service quality : the case of the University of Dar es Salaam library E-services by
Material type: Text Text
Publication details: Dar-es-salaam : University of Dar-es-salaam, 2013
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5548.32.M4258, ...

18.
Perceived service quality and customer satisfaction in nonprofitable organization : the case of Dar es Salaam Government Secondary Schools by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2007
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34A23, ...

19.
The impact of management practics on service quality as perceived by customers: the case of Tanzana Telecommunication Company Limited (T.T.C.L.) by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2007
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HE7693.T34H34, ...

20.
Tanzania's client service charters ; participation and the resulting impact by
Material type: Text Text
Publication details: Dar es Salaam : University of Dar es Salaam, 2006
Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HD2763.T34K54, ...

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