| 000 | 00629nam a2200205 4500 | ||
|---|---|---|---|
| 020 | _a0 87584 448 0 | ||
| 040 | _cUDSM | ||
| 050 | _aHF5415.5.R438 | ||
| 100 | 1 |
_aReichheld, Frederick F _eAuthor |
|
| 245 | 1 | 4 |
_aThe loyalty effect: _bthe hidden force behind growth profits and lasting value |
| 260 |
_aBoston: _bBrain and company inc, _c1996 |
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| 300 |
_axii,323p.: _bill.; _c24cm. |
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| 504 | _aIncludes bibliographical reference and index | ||
| 650 | 1 | _2Customer relations | |
| 650 | 1 | _2Consumer satisfaction | |
| 650 | 1 | _2Job satisfaction | |
| 650 | 1 | _2Labor productivity | |
| 650 | 1 | _2Loyalty | |
| 942 |
_2lcc _cBK _n0 |
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| 999 |
_c127741 _d127741 |
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