000 00447nam a2200157 4500
001 000000449246
020 _a0780033505
040 _cUDSM
050 _aZ711.45.A77
100 1 _aNovotny, Eric
_eAuthor
245 1 _aAssessing reference and user services in a digital age
260 _aLondon
_b : Haworth Press Inc,
_c2006
300 _a236p.
_b : ill.
_c ; 24cm.
650 _aElectronic reference services - evaluation
942 _2lcc
_cBK
_n0
999 _c139441
_d139441