| 000 | 00540nam a2200193 4500 | ||
|---|---|---|---|
| 010 | _a000000602590 | ||
| 020 | _a978-0-06-198497-6 | ||
| 040 | _cUDSM | ||
| 050 | _aHF5415.5.K68 | ||
| 100 | 1 |
_aKramer, Larry _eAuthor |
|
| 245 | 1 |
_aC-Scape _b: conquer the forces changing business today |
|
| 260 |
_aNew York _b: Harper Business, _c2010. |
||
| 300 |
_a240p. _c; 24cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | _aCustomer services | ||
| 650 | _aMarketing | ||
| 650 | _aAdvertising | ||
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c139837 _d139837 |
||