000 | 00534nam a22001937a 4500 | ||
---|---|---|---|
020 | _a0-87584-745-5 | ||
040 | _cUDSM | ||
050 | _aMATH HF5415.5.Q47 | ||
100 | 1 |
_aReichheld, Frederick F. _eAuthor |
|
245 | 1 |
_aThe quest for loyalty: _bcreating value through partnership |
|
260 |
_aBoston: _bHarvard Business Review, _c1996 |
||
300 |
_axxvi,278p.: _bill.; _c24cm. |
||
504 | _aIncludes index | ||
650 | 1 | _aCustomer relations | |
650 | 1 | _aLoyalty | |
650 | 1 | _aEmployee | |
650 | 1 | _aCorporation | |
942 |
_2lcc _cBK _n0 |
||
999 |
_c143768 _d143768 |