000 00534nam a22001937a 4500
020 _a0-87584-745-5
040 _cUDSM
050 _aMATH HF5415.5.Q47
100 1 _aReichheld, Frederick F.
_eAuthor
245 1 _aThe quest for loyalty:
_bcreating value through partnership
260 _aBoston:
_bHarvard Business Review,
_c1996
300 _axxvi,278p.:
_bill.;
_c24cm.
504 _aIncludes index
650 1 _aCustomer relations
650 1 _aLoyalty
650 1 _aEmployee
650 1 _aCorporation
942 _2lcc
_cBK
_n0
999 _c143768
_d143768