000 00697nam a2200193 4500
040 _cUDSM
050 _aTHS EAF HE3423.T34K39
100 1 _aKayombo, Christostom O.M.
_eAuthor
245 1 _aAssessment of service quality in transport Industry:
_bthe case of Tanzania Zambia railways Authority
260 _aDar es Salaam:
_bUniversity of Dar es Salaam,
_c2006
300 _axiv,110p.:
_bill.;
_c30cm.
504 _aIncludes bibliographical references Thesis: MBA (Marketing) University of Dar es Salaam
650 1 _aTransportation
650 1 _aPublic relations
650 1 _aRailways
650 1 _aCustomer service
650 1 _aTanzania Zambia Railway Authority
942 _2lcc
_cDST
_n0
999 _c144680
_d144680