| 000 | 00734nam a2200205 4500 | ||
|---|---|---|---|
| 005 | 20250524121647.0 | ||
| 040 | _cUDSM | ||
| 050 | _aTHS EAF HF5415.335.T34K384 | ||
| 100 | 1 |
_aKatema, Catherine Andrew _eAuthor |
|
| 245 | 1 | 0 |
_aAssessment of service recovery and customer satisfaction in Tanzania telecommunications companies : _b a case study of TTCL |
| 260 |
_aDar es Salaam _b : University of Dar es Salaam _c2023. |
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| 300 |
_aXiii,54p. _b : ill. _c ;30cm. |
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| 504 | _aInclude bibliographic reference Thesis : MBA (Marketing) University of Dar es Salaam | ||
| 650 | 1 | _aConsumer satisfaction | |
| 650 | 1 | _aCustomer services | |
| 650 | 1 | _aTelecommunication | |
| 650 | 1 | _aTTCL | |
| 650 | 1 | _aTanzania | |
| 942 |
_2lcc _cDST _n1 |
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| 999 |
_c152703 _d152703 |
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