| 000 | 00572nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 230524s9999 xx 000 0 und d | ||
| 020 | _a0 7506 3954 7 | ||
| 040 | _cUDSM | ||
| 050 | _aHF5415.K4245M3 | ||
| 100 | 1 |
_aMathur, Shiv S. _eAuthor |
|
| 245 | 1 | 0 | _aCreating value shaping tomorrow's business |
| 260 |
_aOxford: _bButterworth, _c1998 |
||
| 300 |
_aviii,451p.: _bill.; _c23cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 1 | _aCustomer services | |
| 650 | 1 | _aQuality assurance | |
| 700 | 1 |
_aKenyon, Alfred _eAuthor |
|
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c73476 _d73476 |
||