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The impact of management practics on service quality as perceived by customers: the case of Tanzana Telecommunication Company Limited (T.T.C.L.)

Hamis, Hidaya

The impact of management practics on service quality as perceived by customers: the case of Tanzana Telecommunication Company Limited (T.T.C.L.) - Dar es Salaam : University of Dar es Salaam, 2007 - xii,87p. : ill. ; 30cm.

Includes bibliographical reference
Thesis: M.B.A (Marketing)

Subjects--Topical Terms:
Telecommunication,
Customer service,
Tanzania Telecommunications Company Limited (TTCL's),
Management

LC Class. No.: THS EAF HE7693.T34H34

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