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effects of selected factors on customer satisfaction in the banking industry in Tanzania : the case of selected commercial banks in Dar es salaam.

Ngakongwa, Maxmillian Bryton

effects of selected factors on customer satisfaction in the banking industry in Tanzania : the case of selected commercial banks in Dar es salaam. - Dar es Salaam : University of Dar es Salaam, 2012. - xiii,37p. : ill. ; 30cm.

Includes bibliographical references

Subjects--Topical Terms:
Banks and banking, Dar es Salaam, Tanzania
Cosmumer satisfiction
Customer service

LC Class. No.: THS EAF HG1616.C87T34N452

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