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	1.	No cover image available No cover image available No cover image available Expolring important service quality and customer satisfaction factors for improvement of services delivered by government executive agencies: the case of Drilling and Dam Construction Agency by Lupimo, Naomy Nyangeta [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HF5415.5.T34L8, ... Add to cart (remove)
	2.	No cover image available No cover image available No cover image available Assessing service quality determinants in a technology facilitated services: the case of banking sector in Tanzania by Mlozi, Shogo [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2006 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1616.C87T34M55 , ... Add to cart (remove)
	3.	No cover image available No cover image available No cover image available An assessment of service quality in banks by the introduction of electronic funds transfer services: a case of Tanzania postal bank by Tawa, Kolimba Pancras Reuben [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2010 Availability: Items available for reference: Directorate of Library Services (UDSM): Not for loan (2)Collection, call number: East Africana Collection THS EAF HG1710.T382, ... Add to cart (remove)
	4.	No cover image available No cover image available No cover image available Factors affecting service quality in the Insurance Industry: a case of Insurance Firms in Nairobi,Kenya by Nderitu, George Kenneth Gichuki [Author] Material type: Text Publication details: Dar es Salaam: University of Dar es Salaam, 2005 Availability: Items available for loan: Directorate of Library Services (UDSM) (4)Collection, call number: East Africana Collection THS HG8075.K4N33, ... Place hold Add to cart (remove)